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Order Cancellation & Returns Policy

Canceling an Order | Returns (30 Days) | Items Not Eligible for Return | Subscription Policy | How to Start a Return | FAQ

Canceling an Order (Before Shipment)

If your order was placed recently and you’d like to cancel, please email us as soon as possible at support@freedahealth.com. If we can stop the order before it is processed with our warehouse, we’ll cancel it and issue a full refund immediately.

If your order has already shipped, you may refuse delivery and the package will return to us automatically. Once received, we’ll process a refund of the product cost (see details below).

Returns (Within 30 Days)

You may return unopened items within 30 days of purchase for a full refund of the product cost. If shipping fees were charged on the order, those fees are non-refundable.

• Return window: 30 days from purchase date
• Condition: Unopened, unused, in original packaging
• Refund method: To the original form of payment once returned items are received

Items Not Eligible for Return

Because of the nature of dietary supplements, we cannot accept returns for:

• Opened or partially used products
• Items not in their original packaging
• Orders older than 30 days

Subscription Cancellation & Management

You may cancel, skip, pause, or change your subscription at any time. There is no minimum commitment.

• Manage your subscription here: https://freedahealth.com/account/login
• If a renewal order has already processed or shipped, cancellation will apply to future deliveries.
• Need help? Email us at support@freedahealth.com and we’ll make changes for you.

How to Start a Return

Email us at support@freedahealth.com with:

• Your order number
• The item(s) you’d like to return

We’ll reply quickly with next steps and a return address. Once we receive the unopened items, we’ll issue your refund promptly.

Frequently Asked Questions

The following answers are provided for clarity and customer convenience.

Can I cancel my order after placing it?

Yes—email support@freedahealth.com immediately. If we stop it before warehouse processing, you’ll receive a full refund right away. If it shipped, you may refuse delivery or return unopened items within 30 days for a refund of the product cost.

How do I return a product?

Email us your order number and the items you’d like to return. We’ll send you return instructions. Please note that only unopened products within 30 days are eligible.

Are shipping fees refundable?

If shipping fees were charged on the order, those fees are non-refundable. Product costs are refunded once returned items are received and verified unopened.

Can I return opened bottles?

No. Due to product integrity and safety, we cannot accept opened or partially used items.

How do I cancel or manage my subscription?

You can cancel, skip, pause, or change delivery frequency anytime here: https://freedahealth.com/account/login. If a subscription order has already processed or shipped, changes will apply to future deliveries. We’re happy to help via email as well.

This policy applies to purchases made directly on freedahealth.com. For orders placed through third-party marketplaces, please refer to the return policies of those platforms.